SHIPPING, RETURNS & WARRANTY

If you are not entirely satisfied with your purchase, we’re here to help.

Please contact us using the Contact Form to discuss the issue, and organise the return.

SHIPPING

Thank you for visiting and shopping with Howling Moon Australia. The following are terms and conditions that constitute our Shipping Policy.

Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Roof Top tents
Price indicated includes collection from Howling Moon Unit 1, 33 Brendan Drive, Nerang, Queensland. If delivery is required, shipping is quoted separately for roof top tents.

Shipment to P.O. boxes
We use a freight company that does not deliver to P.O. Box addresses. Please make sure when ordering that you have included a physical address for delivery.

Shipment Delays
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

RETURNS

Please contact us, as Howling Moon assesses each case individually and will do whatever possible to rectify the problem.

If you are not satisfied with your purchase you may return it within 14 days in the original packaging.

Note: Howling Moon will not be held liable for shipping expenses occurred returning the product.

WARRANTY

Howling Moon offer a full 2 YEAR warranty.

All Howling Moon products are made to the highest specifications and are world renowned for their durability and toughness.

We have tents that are over 20 years old still been used by tour operators and adventurers.

Important – Warranty Conditions
Howling Moon’s warranty is limited to materials or manufacturing defects (these include faulty material, water leaks, faulty zips, faulty fittings, faulty stitching or delamination).

Exclusions
The manufacturer’s warranty is limited to manufacturing or materials defects. This does not include damage caused by wear and tear, condensation, falling objects, burn holes, extreme weather, damage caused by animals, insects, children, dragging, or improper setup.