If you are not entirely satisfied with your purchase, we’re here to help.

Please contact us using the Contact Form to discuss the issue, and organise the return.


Please contact us, as Howling Moon assesses each case individually and will do whatever possible to rectify the problem.

If you are not satisfied with your purchase you may return it within 14 days in the original packaging.

Note: Howling Moon will not be held liable for shipping expenses occurred returning the product.


Howling Moon offer a full 2 YEAR warranty.

All Howling Moon products are made to the highest specifications and are world renowned for their durability and toughness.

We have tents that are over 20 years old still been used by tour operators and adventurers.

Important – Warranty Conditions
Howling Moon’s warranty is limited to materials or manufacturing defects (these include faulty material, water leaks, faulty zips, faulty fittings, faulty stitching or delamination).

The manufacturer’s warranty is limited to manufacturing or materials defects. This does not include damage caused by wear and tear, condensation, falling objects, burn holes, extreme weather, damage caused by animals, insects, children, dragging, or improper setup.